Shipping policy

Shipping Policy

Thank you for shopping with Homenzy.

Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Time

Estimated delivery times:

India: 5-10 business days
Remote locations: 7-14 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

We may offer free shipping promotions on selected products or order values from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (when available) to monitor your shipment's progress.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to investigate the issue and provide appropriate assistance.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including courier disruptions, weather conditions, or high shipping volumes.